Privacy Policy
Last updated: 14th September 2025
At Morbeany, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our Etsy store, place an order, or contact us.
1. Information We Collect
We collect and process the following information:
Personal details: such as your name, email address, postal address, and phone number, when you place an order or contact us.
Order information: details about the products you purchase, personalisation requests, and payment information (processed securely by Etsy and its payment partners — we never see or store your card details).
Communication data: messages and enquiries sent via Etsy, email, or social media.
Technical data: limited information such as your browser type, device, and usage statistics, which may be collected by Etsy cookies and analytics tools.
2. How We Use Your Information
We use your data to:
Process and deliver your orders.
Communicate with you regarding your purchases, customizations, or enquiries.
Fulfill our legal, tax, and business obligations.
Improve our products and services.
Provide customer support and respond to requests.
We do not sell, rent, or trade your personal data with any third parties.
3. Data Sharing
We only share your information with trusted third parties where necessary to complete your order or operate our business, including:
Etsy: to process your transaction and manage your order.
Delivery providers: to ship your order safely.
Service providers: such as printing or engraving partners, under strict confidentiality.
Legal authorities: if required by law.
4. Environmental & Charity Partnerships
Morbeany partners with Switch2Zero to offset our carbon footprint and support sustainability initiatives.
Additionally, a portion of proceeds from selected products is donated to charities such as WWF, Mind, and the RNLI.
No personal customer data is shared with these organizations unless required for donation verification or consented to by you.
5. Data Retention
We retain your personal information only as long as necessary to provide our services and meet legal or tax requirements. Typically, we keep order data for up to 7 years for accounting purposes.
6. Your Rights
Under applicable data protection laws (including the UK GDPR), you have the right to:
Access and receive a copy of the personal data we hold about you.
Request correction or deletion of your information.
Restrict or object to certain processing.
Withdraw consent (where applicable).
To exercise your rights, please contact us using the details below.
7. Cookies
Etsy may use cookies and similar technologies to provide a better browsing and shopping experience. These are managed by Etsy and subject to Etsy’s own Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
info@morbeany.co.uk
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available in our Etsy store.
Effective date: 14th September 2025